In a flow of process, from order or application receiving to delivery to the customer, 70-80% of time spent are waste (non-value-add). Lean Service will help you remove waste from operation, hence improving customer experience and reducing unnecessary resources.
Lean Service is a philosophy of continuous improvement to deliver value with less resources.
For example our Lean Service has much more focus on customer needs and viewing value propositions from the customer perspective, in order to determine the best use of resources in driving service excellence. By also analyzing service processes from a company-wide view, we can bring together every level of the organization to streamline these processes to optimize the return-to-risk ratio using proven tools and strategies that will bring in immediate results.
At SSCX we have developed through experience our own Lean Service strategy, which we have successfully deployed in some of the largest companies in the Asia Pacific region with great results. We seek to improve the smoothness and flow of work rather than merely “reduce waste”. Our results speak for themselves, because we take the time and effort to develop uniquely tailored solutions for all our client companies. This is because every company is unique—not just in structure and culture, but also within the business environment it operates in.