While the basic philosophy of Lean Service is the same as Lean Manufacturing, this needs to be defined a little bit differently because of natural differences in each industry. To properly address the needs of service companies we have developed a different set of tools and strategies specifically geared towards the needs and requirements of service industry professionals. Our consultants understand that the challenges faced by the service industry are different than those faced in manufacturing.

For example our Lean Service has much more focus on customer needs and viewing value propositions from the customer perspective, in order to determine the best use of resources in driving service excellence. By also analyzing service processes from a company-wide view, we can bring together every level of the organization to streamline these processes to optimize the return-to-risk ratio using proven tools and strategies that will bring in immediate results.

At SSCX we have developed through experience our own Lean Service strategy, which we have successfully deployed in some of the largest companies in the Asia Pacific region with great results. We seek to improve the smoothness and flow of work rather than merely “reduce waste”. Our results speak for themselves, because we take the time and effort to develop uniquely tailored solutions for all our client companies. This is because every company is unique—not just in structure and culture, but also within the business environment it operates in.