The true value of healthcare service is to provide the best healthcare experience to patients. Unfortunately, the skill and behavior of medical practitioners are slow to catch up with this patient-first mentality. Lean healthcare build foundation for healthcare providers to deliver the best service to their customers, while improving your profitability and competitiveness.
Healthcare sector is interesting: on one hand all healthcare providers are concerned with managing cost and profit. On the other hand, the true value of the service is to provide the best healthcare experience to patients, following proper safety and healthcare provider accreditation standard, and profit should not be the main driver of the business. On top of that, competitions are getting more intense, and patients will prefer a provider with the highest level of convenience and confidence.
At SSCX, we build foundation for healthcare providers to deliver the best service to their customers, while improving your profitability and competitiveness. Through the following steps:
Eliminate process waste and inefficiencies and improve operational response time
Enable quick identification and correction of process errors
Create stable process and foster conducive environment for continuous improvement
We have worked with service oriented companies in providing this proper skill and behavior and assisting them to improve their operations and customer satisfaction.
Our approach in every engagement is straight-forward.
Working with key individuals, we conduct a detailed expert analysis of your operation
We design a custom operational excellence program with a compelling business case.
We help you deliver the agreed objectives by engaging with people at all levels of your organization, helping you achieve ambitious growth and cost control targets.
We support you throughout the lifecycle of the plan and ensure you have the skills and behaviors in place to operate without us.