Service and Hospitality
In modern economies, the equation is quite simple: those who provide the best customer experience tend to reap the biggest rewards: including larger market share, lower customer acquisition costs and robust customer retention.
The service sector is all about customer experience – whatever services you provide to customers there are some fundamental norms surrounding quality and efficiency of service.
But often the skills and behaviors of organizations are slow to catch up and too slow to ensure their level of service meets the quality demanded. It doesn’t matter if you are in telecommunications, healthcare or other hospitality sectors, determining what the customer really wants from you is key. At SSCX, we help you deliver the very best service to your customers, while improving your overall operational effectiveness.
Efficient service delivery
a great deal of time and resource can be wasted with false starts and misguided initiatives that look good on paper but give little benefit to the customer. We make sure improvements are achieved and sustained.
Improve customer loyalty
we help you build efficient system of service delivery so you can raise your standards of customer service; building loyalty and enhancing your brand.
we help you address the service delivery at key customer touch points: helping you to generate positive feelings and excitement about your service and encourage repeat custom.
Our approach in every engagement is straight-forward.
Working with key individuals, we conduct a detailed expert analysis of your operation
We design a custom operational excellence program with a compelling business case.
We help you deliver the agreed objectives by engaging with people at all levels of your organization, helping you achieve ambitious growth and cost control targets.
We support you throughout the lifecycle of the plan and ensure you have the skills and behaviors in place to operate without us.