Quality Function Deployment
Objectives
- Define Quality Function Deployment (QFD).
- Summarize the benefits of applying QFD.
- Identify the difference between true customer needs and technical descriptors.
- Define the focus within each of the four phases of the QFD process.
- Identify the data required for each "room" in the four-phase QFD matrix.
- Evaluate an example of the “House of Quality.”
Key Contents
Product planning and understanding the Voice of Customer (VoC)
Introduction to Quality Function Deployment (QFD)
The four phases of QFD
Inputs required for QFD planning
Product planning using the House of Quality
Identifying and prioritizing customer needs
Concept development based on QFD outputs
Who Should Attend
Operations personnel and anyone in the organization who is required to have QFD skills and knowledge, particularly those involved in new product development to ensure quality is built in from the start.
Upcoming Public Training
